orders & shipping
We accept Visa, American Express, MasterCard, Discover, and PayPal.
- We offer free ground shipping for orders over $50 sent to contiguous United States
- US ground shipping for orders under $50 sent to contiguous United States will be $5
- Ground shipping for orders sent to Hawaii or Alaska will be $10
- 2-Day shipping is calculated at checkout
We process orders Monday through Friday, and generally process in-stock orders within three business days.
We send confirmation emails with your tracking number when your order has shipped. If you do not receive a confirmation email, please contact us
Our office is closed on Saturday and Sunday. Additionally, we are closed for all major holidays.
returns & exchanges
If you would like a refund for an unused bag, please return it in its original packaging within 60 days of purchase.
For US customers: to return your item for refund or exchange, please contact firstname.lastname@example.org for a return label.
All international sales are final.
We will send an email to notify you when we have received your return item. If approved, your refund will be processed and a credit will be applied to your original form of payment within approximately 10 business days.
It may take a few days before your refund posts to your account. If you would like to confirm your refund, first check your bank or credit card account, then contact your bank or credit card company. If you have not received your refund, please email email@example.com
If you would like to exchange your bag, please contact us
We stand behind the quality and craftsmanship of our handbags. If you experience a factory defect, let us know— we will make it right.
Contact us, we are happy to help!